Change is very scary You, as entrepreneur, know best. You are an expert in your trade, you know your team and customers and are blessed with a very strong opinion…

Customer Experience Management is hip and happening, every brand seems to be working with buyer persona's, customer journeys and data driven marketing. However, in our attempt to improve the customer's…

How I came to be a hustler “When I say hustler, I’m not talking about someone who does shady business or sells illegal products. I’m talking about someone whose ambition…