Practical and Educational CX courses for Professionals

It is all about the Experience

Customer Experience Management is hot. Every self respecting company is talking about it and claims to put the customer first. But what is all the fuzz about? Why is CX the trend? And what can we, the “real”people, do with it? CX for Real People, the Business Hustlers CX courses not only teach you everything there is to know about CX but also how to use the tools in real life.

The tools used in Customer Experience Management enable companies to design and deliver a better customer experience and a better customer experience is needed for customers to be loyal. As loyal customers tend to spends more money, return more often and to refer “their” companies to peers, we could all use them. Loyal customers help us to do our sales, marketing and give us honest feedback on our product or service.

Exercises like mapping the customer journey and defining pain and pleasure points enables any entrepreneur to make the right choices and to efficiently use budget and other resources.

The one day course CX for Real People teaches you all the basics of Customer Experience Mapping.

You will learn how to map what your brand or company stands for, promises and delivers. #brand

You will learn how to identify and recognize your ideal customer and how to visualize his or her needs & wants, pains & gains. You will learn how to map a DMU and how to create a buyer persona. #customer

You will learn how to map a customer’s journey and how to match your business goals to your customer’s needs. You will learn how to identify relevant touchpoints and how to optimize the customer’s journey.

#customerjourney #focus

Summarized