Business Hustlers InCompany CX training for teams. A hands-on program handing your team all the tools and knowledge to help you scale up your organization in a sustainable and customer centric way. Resulting in a co-created plan and roadmap to make changes happen.
”Working with Babs and Business Hustlers means valuable and good discussions and new insights.
René WesteningManaging Partner Infoplaza B.V
You are a passionate entrepreneur, an expert in your field and your business is your life. Your business is growing fast, maybe too fast… New customers, important projects, more members in the team, so much is happening you feel like you are losing control. You need to make choices that team and customer will understand. You want to scale up without losing your business’ unique culture and identity. You have ambitious goals but no idea if they are attainable. You would love more structure in your commercial activities so you can focus on the good stuff. And last but not least you do not want to do it alone.
Business Hustlers offers you a solution; the CX for Real People InCompany Training help you and your team to handle your growing pains as well as turn them into an actionable plan helping you to scale up and manage change without losing sight of who you are and what you stand for.
The first day is all about you, your brand, your product and your goals. We will work on getting an overview of your brand, your products, your goals and your challenges. We will set a clear goal for this program.
On day two we will investigate your customers. We will create buyer persona’s and DMU’s in order to empathize with the customer. We will determine their pains and gains and formulate our answer/ promise to them
On the 3rd day we will create the customer’s journey, define the ultimate customer experience and find gaps and matches with your business needs.
The final session will be a brainstorm about long and short term improvements in the customer’s experience. We will create a plan how to achieve the goals and define stakeholders.
Note: This InCompany training will be kicked off by a free intake and ending with a short presentation to the rest of the company.
Download the program in PDF format.
Schedule a meeting or contact us for more information.
”Customer Journey Mapping is a valuable exercise every business should do. At Spark we were very pleased with our experience working with Babs van Gisbergen of Business Hustlers. Working with Babs was like having a trusted business partner by your side to brainstorm, identify key touch points, and implement the right actions in order to delivery a high quality customer journey experience. Babs walked us through the various phases from the first moment a client is introduced to our brand up through the event follow-up communication, providing us with a helpful visual (customer journey map) reinforcing where and when improvements could be made. A big thank you to Babs for her guidance and professionalism!
Hannah HuberFounder Spark
